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Category Archives: market research
They Started It, And They Still Missed It
Pepsi recently announced the “return” of Diet Pepsi with aspartame. This caused a big to do on a recent conference call. Aspartame was removed from many diet drinks due to consumer concern about health issues. However, as Pepsi CEO, Indra … Continue reading
Posted in market research, Marketing, product introduction, retail
Tagged aspartame, being customer-centric, Diet Pepsi, New Coke, Pepsi
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How Do You Decide What To Do?
Much has changed since 2005 in terms of how marketers are expected to make decisions. We’ve gone from a gut feel and intuition driven process (mostly) to what is supposed to be a data-driven, fact-based decision process today. Marketers are … Continue reading
Why does everyone forget how to do surveys?
The third-party survey company, doing a quality survey for my health care provider (doctor’s office), just caught me at a weak moment and I agreed to answer their questions. 20 minutes later, I’m off the phone. What could possibly be … Continue reading
Posted in customer loyalty, customer satisfaction, Interviews, market research, Uncategorized
Tagged quaiity, surveys
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Sex and the Executive Manager
There is an old saying that no one really knows who said first: “Every generation thinks that it has invented sex”. In other words, everyone learns lessons as they go through life. The flip side of that truth is that … Continue reading
Tagless t-shirts and willfull ignorance
One of the greatest innovations, in my daily life at least, is the tagless t-shirt. For decades every time I bought a new shirt or t-shirt, I took out a pair of scissors and cut the tag on the inside … Continue reading
Posted in Innovation, market research, product development
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Human Intelligence and Forensic Sales Analysis
I’ve been buying products in retail stores now for…well, many decades. In all of that time I’ve yet to have a store manager approach me and ask either “Why did you buy that product” or “Why did you put that … Continue reading
Re-learning to listen … maybe
USA Today had an interesting article in the July 20th issue that suggests “Buick wants to know how they really feel.” A reporter followed a Buick research team as they did in-depth interviews with potential customers about features of interest … Continue reading
Teen Hottie is so last week
Chase is running an ad on radio promoting their debit card monitoring business. In the ad a teenager is using her dad’s debit card and buys something at Teen Hottie. Her dad, alerted to the spend by Chase (a bit big … Continue reading
Ahead of the pack…
About 10 days ago I posted about the marketplace showing the political shifts in the United States. In a post “It’s there if you pay attention,” I discussed the shift in sloganed merchandise being sold in Washington DC in terms of … Continue reading