Category Archives: retail

What Can Save Brick and Mortar?

A recent article in the San Francisco Chronicle got me to thinking again about why most traditional retailers are having so much trouble these days. Still. I have written before on brick and mortar suicide (just search the blog on … Continue reading

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Adaptive Business Models

We have written a paper on business models, and most who write on the subject today focus on how business models are changing, often due to technology. Famously disruptive business models include amazon.com, airbnb, Netflix, Uber, etc. And sometimes changing … Continue reading

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How Is This Sign Helpful To Business?

I was visiting an ice cream store in Minneapolis (that’s one of my pastimes) and I walked by a store with this sign out front. Upon a quick look (the first pass), I assumed it was a junk store and … Continue reading

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Differentiation By Customer Experience

You can’t out Walmart Walmart. You can’t out Amazon Amazon. And most retailers have to contend with one or both of them, or their equivalents. They may be direct competitors or indirect competitors. If you want to successfully compete with … Continue reading

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No Action Talk Only

My late friend George Nelson used to use that term (No Action Talk Only) as a descriptor for the organization with the same acronym as its name (NATO), and over the years we have applied it to many organizations and … Continue reading

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Brick and Mortar Suicide Finds New Ways to Continue

Almost every day we hear about more closures of brick and mortar stores. Abercrombie is closing a bunch of stores, and Macy’s announced the closing of hundreds of stores. While we aren’t Abercrombie’s target customer, my wife had been (the … Continue reading

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They Started It, And They Still Missed It

Pepsi recently announced the “return” of Diet Pepsi with aspartame. This caused a big to do on a recent conference call. Aspartame was removed from many diet drinks due to consumer concern about health issues. However, as Pepsi CEO, Indra … Continue reading

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