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Blogroll
Monthly Archives: January 2009
What’s with PC Sales?
The February 2nd issue of Business Week has an article entitled “Why the PC Market Is Suddenly So Weak.” They note that IDC reported that PC unit sales were down 0.4% in the 4th Quarter of 2008. Further they project … Continue reading
Posted in Down economy
Tagged AMD, declining PC sales, Intel, Intel/Microsoft duopoly, Microsoft, PCs, slow economy, Vista, Windows 7
2 Comments
What do you mean by “lean?”
As you might expect, I get Google Alerts on the term Lean Marketing. Given that we have been focused on the application of business process management to marketing/sales for over 10 years, we have an interest in what others have … Continue reading
Posted in process management
Tagged Lean, Lean Management, Lean Manufacturing, Lean Marketing, lean thinking
2 Comments
Was I wrong, or just premature
I have been surprised that since January 21, the press has not put a more positive spin on the economy. (I did predict that on this blog and even noted that it had appeared to start even before the inauguration.) … Continue reading
Posted in Down economy, recession, retail
Tagged Caterpillar, Home Depot, media bias, recession, retail, retail sales, Woolworths
1 Comment
It’s about value not price, even in a downturn
I am reminded again that in any market customers look for value and that does not necessarily mean low price. (For more on my discussion of the miuse of the term “value priced” you can download a free white paper.) … Continue reading
Posted in Down economy, Pricing, recession, retail
Tagged Avon, holding prices in a recession, iphone, ipod, Lamborghini, Neiman Marcus, Nike Air Jordan, Pricing, Saks, value pricing, WII
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Competitive Advantage in the 21st Century
I spoke recently at the Commonwealth Club of San Francisco on Competitive Advantage in the 21st Century. You can listen to this presentation for free. (Scroll down to the link once you get to the page, though the other stuff … Continue reading
Attitude matters
I’m waiting for the rental car bus at O’Hare (ORD) tonight and I notice that lots of cars are stopping in the rental car pick up area to pick up passengers even though they really aren’t supposed to do that there … Continue reading
Posted in customer service
Tagged airports, customer service, employee attitude, O'Hare, ORD, rental cars, SFO
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It’s about the process
The US Airways crash yesterday in the Hudson River (well, I guess it was really an unscheduled landing) is all over the news for obvious reasons. It’s truly amazing that no one was seriously hurt and that everyone survived. While … Continue reading
Posted in airlines, process management
Tagged airlines, flexible process, process management, US Airways crash
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