-
Categories
- 6-Sigma
- Advertising
- airlines
- Automobile Industry
- brand
- CMO
- communication
- competitive advantage
- consumer electronics
- customer experience
- customer loyalty
- customer satisfaction
- customer service
- Down economy
- first mover advantage
- Focus
- global warming
- growth
- Innovation
- Interviews
- Lean Thinking
- management
- market research
- Marketing
- marketing performance management
- Negotiation
- Pricing
- process management
- product development
- product introduction
- promotion
- recession
- retail
- sales
- Spending time with customers
- strategy
- Super Bowl Ads
- teams
- trade shows
- Uncategorized
- Web-based Marketing
- What
Archives
- September 2020
- August 2020
- March 2020
- December 2019
- November 2019
- October 2019
- September 2019
- August 2019
- June 2019
- December 2018
- November 2018
- October 2018
- September 2018
- August 2018
- July 2018
- June 2018
- May 2018
- April 2018
- March 2018
- February 2018
- January 2018
- November 2017
- October 2017
- September 2017
- August 2017
- July 2017
- June 2017
- May 2017
- April 2017
- March 2017
- February 2017
- January 2017
- December 2016
- November 2016
- October 2016
- September 2016
- August 2016
- July 2016
- June 2016
- May 2016
- April 2016
- March 2016
- February 2016
- January 2016
- December 2015
- November 2015
- October 2015
- September 2015
- August 2015
- July 2015
- June 2015
- May 2015
- April 2015
- March 2015
- February 2015
- January 2015
- December 2014
- November 2014
- October 2014
- September 2014
- August 2014
- July 2014
- June 2014
- May 2014
- April 2014
- March 2014
- February 2014
- January 2014
- December 2013
- November 2013
- October 2013
- September 2013
- August 2013
- July 2013
- June 2013
- May 2013
- April 2013
- March 2013
- February 2013
- January 2013
- December 2012
- November 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
- December 2010
- November 2010
- October 2010
- September 2010
- August 2010
- July 2010
- June 2010
- May 2010
- April 2010
- March 2010
- February 2010
- January 2010
- December 2009
- November 2009
- October 2009
- September 2009
- August 2009
- July 2009
- June 2009
- May 2009
- April 2009
- March 2009
- February 2009
- January 2009
- December 2008
- November 2008
- October 2008
- September 2008
- August 2008
- July 2008
- June 2008
- May 2008
- April 2008
- March 2008
- January 2008
- December 2007
- November 2007
- October 2007
- August 2007
- July 2007
- June 2007
- May 2007
Blogroll
Monthly Archives: January 2009
What’s with PC Sales?
The February 2nd issue of Business Week has an article entitled “Why the PC Market Is Suddenly So Weak.” They note that IDC reported that PC unit sales were down 0.4% in the 4th Quarter of 2008. Further they project … Continue reading
Posted in Down economy
Tagged AMD, declining PC sales, Intel, Intel/Microsoft duopoly, Microsoft, PCs, slow economy, Vista, Windows 7
2 Comments
What do you mean by “lean?”
As you might expect, I get Google Alerts on the term Lean Marketing. Given that we have been focused on the application of business process management to marketing/sales for over 10 years, we have an interest in what others have … Continue reading
Posted in process management
Tagged Lean, Lean Management, Lean Manufacturing, Lean Marketing, lean thinking
2 Comments
Was I wrong, or just premature
I have been surprised that since January 21, the press has not put a more positive spin on the economy. (I did predict that on this blog and even noted that it had appeared to start even before the inauguration.) … Continue reading
Posted in Down economy, recession, retail
Tagged Caterpillar, Home Depot, media bias, recession, retail, retail sales, Woolworths
1 Comment
It’s about value not price, even in a downturn
I am reminded again that in any market customers look for value and that does not necessarily mean low price. (For more on my discussion of the miuse of the term “value priced” you can download a free white paper.) … Continue reading
Posted in Down economy, Pricing, recession, retail
Tagged Avon, holding prices in a recession, iphone, ipod, Lamborghini, Neiman Marcus, Nike Air Jordan, Pricing, Saks, value pricing, WII
Leave a comment
Competitive Advantage in the 21st Century
I spoke recently at the Commonwealth Club of San Francisco on Competitive Advantage in the 21st Century. You can listen to this presentation for free. (Scroll down to the link once you get to the page, though the other stuff … Continue reading
Attitude matters
I’m waiting for the rental car bus at O’Hare (ORD) tonight and I notice that lots of cars are stopping in the rental car pick up area to pick up passengers even though they really aren’t supposed to do that there … Continue reading
Posted in customer service
Tagged airports, customer service, employee attitude, O'Hare, ORD, rental cars, SFO
Leave a comment
It’s about the process
The US Airways crash yesterday in the Hudson River (well, I guess it was really an unscheduled landing) is all over the news for obvious reasons. It’s truly amazing that no one was seriously hurt and that everyone survived. While … Continue reading
Posted in airlines, process management
Tagged airlines, flexible process, process management, US Airways crash
Leave a comment
And now it hits the PC business
The AP reported today that global PC shipments dropped for the first time in six years. Unlike other retail categories where unit volume was up but average selling price was down due to discounting, PC unit sales actually dropped in … Continue reading
Posted in recession, retail
Tagged Acer, Al Ries, Dell, downturn, economic downturn, HP, PC industry, PCs
Leave a comment
Somebody’s doing something right
Amid the doom and gloom in the auto sector, here comes Audi with record sales for the 13th year in a row. While Audi is a niche player in the industry (sales above 1M units for the first time), it … Continue reading
Posted in Automobile Industry, Down economy, recession
Tagged audi, auto i, Automobile Industry, downturn, economic downturn, recession, slow economy
Leave a comment
Insights from Al Ries
In the January 5, 2009 issue of Ad Age, Al Ries published an insightful article entitled “The Difference Between Building a Business and Building a Brand.” We agree with virtually all of Al’s points in his article (as we usually do). The … Continue reading
Posted in brand
Tagged Al Ries, brand focus, brand insistence, branding, brands, business diversification, business focus, Dell, General Motors
1 Comment
