Monthly Archives: October 2009

What should your pricing strategy be in this market?

I was reading the business section of the San Jose Mercury today and found two side by side (well they were in a column so technically one was above the other) articles that struck me. The first was titled “Price … Continue reading

Posted in Pricing | Tagged , , , , , , , | 1 Comment

Who moved your market?

We’ve all heard the story about how if the railroads had understood they were in the transportation business rather than in the railroad business, they would have owned the airlines and the trucking companies. (Not necessarily great businesses to own, … Continue reading

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It’s an attitude

As I mentioned in a recent post, I went to the Half Moon Bay Pumpkin Festival a week ago. While the La Bamba experience sucked, I did see a great sign in a jewelery store that I wanted to share … Continue reading

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It really is about focus

I have mentioned in previous posts that companies which focus tend to do better. Case in point today is Allegiant Air. What do they do? They fly from out-of-the-way cities to desirable destinations … dirt cheap. Based in Las Vegas they … Continue reading

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I’m confused

Last Saturday we went to the Half Moon Bay Pumpkin Festival. To avoid sitting in 2 hours of traffic we leave the house at 7:00am drive over and eat breakfast in Half Moon Bay prior to the festival opening. We went … Continue reading

Posted in customer service, recession | Tagged , , , , , | 1 Comment

If you started all over again…

Over the years I have posed a question to my audiences and clients that comes in two forms: 1. If you could start your business all over again today, what would the new business look like? 2. If you were to … Continue reading

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Person dependent processes are limiting

Most business processes are people dependent. That is, people are required to make the process work. However, some business processes are person-dependent, and that is limiting. To know if a process is person-dependent you just have to ask yourself what … Continue reading

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