Monthly Archives: August 2023

Somethings Don’t Change … Much

Posted on August 18, 2023 by Mitch Gooze

Was in Scheels here in Reno because my wife needed some specific shoes to help with plantar fasciitis. The staff there is very well trained in helping customers. From the person we asked where the shoe department was, who offered … Continue reading →

Posted in competitive advantage, customer experience, customer satisfaction, customer service, retail | Tagged , , , | Leave a comment

Our 3rd Commandment: Adopt Continuous Improvement Process Management

Posted on August 2, 2023 by Mitch Gooze

For all of our Commandments, we are assuming that you want to grow revenue faster than you are currently. If you are not growing as fast as you want, continuing doing what you are doing won’t get you where you … Continue reading →

Posted in 10 Commandments of Effective Revenue Production, 6-Sigma, growth, management, process management | Tagged , , , , , , | Leave a comment