Monthly Archives: January 2023

Staying in Touch Can Increase Revenue; Even with Dead People

I was speaking to a group of execs at a meeting that happened to be held at a mortuary in Quebec City where I noticed this sign. My French is VERY limited due to not paying attention in my high … Continue reading

Posted in communication, customer loyalty | Tagged , , , , | Leave a comment

Quiet Quitting is Nothing New

Quiet Quitting is the new buzz word for people who collect a paycheck for the minimum amount of contribution possible. It is touted as a new phenomenon, and it isn’t. It just has a new name. Over 30 years ago … Continue reading

Posted in competitive advantage | Tagged , | Leave a comment