Monthly Archives: February 2018

The Danger of Automated Processes

In an effort to increase efficiency, many companies are automating customer experience processes; resulting in unintended problems with effectiveness. I experienced this first hand recently with the Ford Motor Company. I’ve been a fan of Ford since they didn’t take … Continue reading

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Go Green

I recently checked into the Marriott Madison East and was staying for two nights. At check-in the front desk clerk asked me if I’d like to “go green?” I said I didn’t know what that was. She took many words … Continue reading

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Can Your Culture Make Your Company More Innovative?

Well sure, but the issue for many is whether a company needs to change its culture to become more innovative. Much has been written on this topic over the last few decades as the idea of innovation as a driver … Continue reading

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Up Yours: How To Sell At Higher Prices

I’m excited to announce my new e-book on pricing. In a series of 22 short chapters I show you how others have successfully used effective strategies to sell at higher prices. Studies by Harvard and McKinsey prove that the most … Continue reading

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No Super Bowl Ad Review This Year

I didn’t watch the Super Bowl this year so I’m not going to review the ads as I’ve done the last several years. I didn’t watch the Super Bowl for three reasons. I usually always watch so I can review … Continue reading

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