Posted by: Mitch/Ralph on: November 24, 2009
I have noticed a disturbing trend lately. A while back we published an article on value pricing, which questioned why value priced came to mean low-priced. Something is currently going on with some of the big box retailers that may backfire on them.
The big boxes all focus on driving costs down so they can keep prices low. Wal*Mart claims “Always the low price.” Nothing wrong with removing costs that don’t add value so the customer gets all they value they are paying for. However, in talking with several vendors to the big boxes recently there appears to be a trend to driving the price down, even if it means removing all or most of the expected value.
Clearly there are price points for everything. That is not what I am talking about. I am hearing that some of the big boxes are looking to hit a price point regardless of whether the product provides any real value at that price. The buyers for these retailers seem to be fixated on price points, not value at a price point. That is a trend that will not end well.
Mitch
Posted by: Mitch/Ralph on: November 18, 2009
In the October 25 issue of Business Week there was an interesting article about Dells’ Do Over. The focus of the article was on “How Michael Dell is trying to change almost everything about the company he founded.” Why? Because their business model will not get them where they seem to want to go. 
A while back we wrote an article about business models, “Is Your Business Model Right for Tomorrow’s Market,” which you might find interesting. It’s free, and in context of what is going on at Dell, I suspect you will gain valuable insight.
Mitch
Posted by: Mitch/Ralph on: November 17, 2009
Occasionally, Ralph or I go off on something on this blog that is not really marketing, sales, innovation or process related. Today is one of those days.
I was playing golf at Lincoln Park in San Francisco yesterday and I was struck by the hypocrisy of this city run golf course. (Excellent location, nice challenging short course that everyone wishes was kept in better playing condition, but that’s not the issue.) San Francisco prides itself on shouting about environmental issues and conserving resources. That being said, this course still uses gas-powered golf carts instead of electric carts. Why?
You might suggest that with the budget issues San Francisco is facing, now is not the time to replace golf carts. Probably so, but then they could have done so at any time over the last several years, if it was important to them. I suspect, as with many people, they think others should spend their money in certain ways, but they do not walk their own talk.
Mitch
Posted by: Mitch/Ralph on: November 11, 2009
As I tell readers in my book, It’s Not Rocket Science: Using Marketing to Build A Sustainable Business, the world doesn’t really need more than two suppliers of anything. Circuit City learned that lesson the hard way when they collapsed in January of 2009. Best Buy and Wal-Mart appeared to be sufficient. However, there is often room for a smart new player who understands we don’t need the same thing again.
Enter Hhgregg. Readers in the MidWest of the U.S. will recognize the name. The rest of our U.S. readers may soon learn about this electronics retailer. Founded in 1955, Hhgregg is taking the opportunity to expand in this down market and, in many cases, right into the closed Circuit City locations. Given that the electronics retail landscape is littered with failed companies from Circuit City, to Crazy Eddie to Good Guys, why do the folks at Hhgregg think they can succeed?
Differentiation, of course. It was hard to tell the difference between Circuit City and Best Buy at the end. Stores like Fry’s are clearly different from Best Buy and its stores thrive. What is Hhgregg’s focus? Hhgregg provides 280 hours of training to their sales people and pays them on commission. They are expected to KNOW about the products they sell and to take an approach to helping the customer buy what’s right for them, not to push products onto the customer.
With highly trained sales people, they can sell more of the higher priced products because they can explain the difference to the customer. They tend to focus on the higher end products. They have smaller stores and are more focused. Not quite as focused as the old Magnolia (now part of Best Buy’s in-store high-end boutique), but still more focused with much less space for DVDs and CDs.
Will they succeed? I don’t know. However, they have been around for over 50 years and seem to be pretty smart folks that are not trying to be a “me too.” That we like.
Mitch
Posted by: Mitch/Ralph on: November 10, 2009
Dr. Pepper Snapple Group was freed from the confines of Cadbury last year and has been making up for lost time. In reading about them, there are lots of things to be impressed by and cheer about. They are focused on getting R&D close to the customer. Now there’s a novel concept. With an R&D budget 20x smaller than Pepsi’s they have to get it right more often. Being close to the customer usually helps.
I was especially impressed with an idea they came up with to get kids to drink more juice. They found that parents were watering down Mott’s Apple Juice to cut back on calories. So they reduced the sugar by 40% and kept all the nutrition. Big win for everyone.
I have been a fan of Dr. Pepper for a long time and discuss one of their critical mistakes in my book, It’s Not Rocket Science: Using Marketing to Build A Sustainable Business. I love they are back in the thick of it. And, when it comes to advertising they seem to be getting some good advice. Their ad agency chief was quoted as saying, “Coke and Pepsi, all they have to do is remind you why you like the brand. Dr. Pepper has to tell you why you should drink this more.”
Mitch
Posted by: Mitch/Ralph on: November 3, 2009
A recent issue of the Harvard Business Review had a special section titled “What Would Peter Drucker Think?” focused on the current financial issues. It was refreshing to see Drucker so fondly remembered in the HBR, where he had published many articles. Drucker died several years ago, but he was THE management guru to generations of managers. In recent years it has become a bit trendy to dismiss him as old hat and now irrelevant. That’s ridiculous. It’s like saying that Frank Sinatra is an outdated and irrelevant singer.
Drucker invented the field of management, and many of his insights are now part and parcel of what we take for granted in management—that’s hardly irrelevant. Also, he was one of the few people who could consistently be 20 years ahead of their time and still be lionized during the present. He was unique and will be missed. We could do a whole lot worse today than to look back on his wisdom.
Ralph
Posted by: Mitch/Ralph on: November 2, 2009
The September issue of the Harvard Business Review has feature article titled “How Strategy Shapes Structure.” We’ll reprint its opening paragraphs here, with the issue we have with it in bold:
When executives develop corporate strategy, they nearly always begin by analyzing the industry or environmental conditions in which they operate. They then assess the strengths and weaknesses of the players they are up against. With these industry and competitive analyses in mind, they set out to carve a distinctive strategic position where they can outperform their rivals by building a competitive advantage. To obtain such advantage, a company generally chooses either to differentiate itself from the competition for a premium price or to pursue low costs. The organization aligns its value chain accordingly, creating manufacturing, marketing, and human resource strategies in the process. On the basis of these strategies, financial targets and budget allocations are set.
The underlying logic here is that a company’s strategic options are bounded by the environment. In other words, structure shapes strategy. This “structuralist” approach, which has its roots in the structure-conduct-performance paradigm of industrial organization economics1, has dominated the practice of strategy for the past 30 years. According to it, a firm’s performance depends on its conduct, which in turn depends on basic structural factors such as number of suppliers and buyers and barriers to entry. It is a deterministic worldview in which causality flows from external conditions down to corporate decisions that seek to exploit those conditions.
Even a cursory study of business history, however, reveals plenty of cases in which firms’ strategies shaped industry structure, from Ford’s Model T to Nintendo’s Wii. For the past 15 years, we have been developing a theory of strategy, known as blue ocean strategy, that reflects the fact that a company’s performance is not necessarily determined by an industry’s competitive environment. The blue ocean strategy framework can help companies systematically reconstruct their industries and reverse the structure-strategy sequence in their favor.
The article goes on from there to talk about how “traditional” strategies—those that come from competitive analysis—are different from disruptive strategies, and how different kinds of organizations are required to execute each.
We disagree with much of this line of argument for the following reasons:
Bottom line: we feel that the distinction between these kinds of strategies is valid, but the implication that a single organization can’t integrate both into its ongoing business model if flawed.
Ralph