Tag Archives: retail

What Can Save Brick and Mortar?

A recent article in the San Francisco Chronicle got me to thinking again about why most traditional retailers are having so much trouble these days. Still. I have written before on brick and mortar suicide (just search the blog on … Continue reading

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Brick and Mortar Suicide Continues … Unabated

This topic is, unfortunately, a common theme for me (just do a search of the blog). It seems retailers have become so focused on getting better deals from their suppliers that they are forgetting that if they don’t actually sell … Continue reading

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Brick And Mortar Innovation

I’ve written several posts on brick and mortar suicide (just do a search of the site to find them using that term), and to be fair, when I see something one of them is doing well I like to also … Continue reading

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Do They Have The Stomach For This? JC Penney Didn’t

Apparently Jos A. Bank, the men’s clothier, is trying to re-position itself and is having the same predictable results JC Penney had when trying to do the same thing. Jos A Bank is famous for its buy 1 get a … Continue reading

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The More Things Change…

My mom used to tell me that “back in her day” when she went shopping in a department store, the sales clerks brought you your clothes to try on in the dressing room, and if you needed a different size … Continue reading

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Tailoring To Meet Customer Needs

This picture, supposedly from Wegmans, is an excellent demonstration of tailoring a product to meet the customers’ needs with a simple service. Well done. Mitch  

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What went wrong?

Opinions abound as to what went wrong at J.C. Penny. Chief Executive posted an article summarizing a Time Magazine story on the “5 Critical Errors That Triggered Ron Johnson’s Removal at J.C. Penny”. I fundamentally disagree with almost that entire … Continue reading

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