Tag Archives: Ritz Carlton

What gets measured gets managed

Posted on March 7, 2013 by Mitch Gooze

That maxim has been around for a long time and is an accepted tenet by most experienced managers. We need to be reminded that measuring the wrong things can result in managing the wrong outcomes. Measuring patient satisfaction in healthcare … Continue reading →

Posted in management | Tagged Healthcare, measuring outcomes, measuring patient satisfaction, Medicare, Motel 6, patient satisfaction, picking the right outcomes, Ritz Carlton | 1 Comment

New customers from the downturn

Posted on July 2, 2009 by Mitch Gooze

One of the things which happens in any downturn is that people try lower priced goods and services. They may try private label over brand, or they may shop in stores they normally have not shopped in to try to … Continue reading →

Posted in Down economy, Pricing | Tagged Clayton Christensen, distruptive technology, downturn, Forbes, Four Seasons, Hilton Garden Inn, JW Marriott, Marriott Courtyard, Rich Karlgaard, Ritz Carlton, value priced, Wal*Mart | 1 Comment

Tag Archives: Ritz Carlton

What gets measured gets managed

New customers from the downturn

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