Tag Archives: continuous improvement

Seven Steps To Value Acceleration (Part 6)

When Ralph and I published our book Value Acceleration, we were asked for ideas on the steps to take to get Value Acceleration for your company. We came up with seven. We will post them here over the next several of … Continue reading

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11 Secrets to Marketing in a Down Economy (Part 11)

A year ago we published a paper on marketing in a down economy. We identified 11 key tactics. I have been sharing them in this blog over the past several weeks, but if you want them all at once you can download the paper … Continue reading

Posted in Down economy, marketing performance management | Tagged , , | 2 Comments

Starbucks and customer service ratings

My local Starbucks posted their customer service ratings. The scores indicate that they need to process people a bit quicker and clean the store up a bit. I agree. Overall their scores were in the 50s-80s. I notice similar scores … Continue reading

Posted in Automobile Industry, customer loyalty, customer satisfaction, customer service, retail | Tagged , , , , , | Leave a comment