Tag Archives: US Airways

Branding Efforts Need To Propagate Across The Company

I was walking through the Indianapolis Airport recently and spotted the tail you see in the picture. For Gen X and Millennials this tail may not mean anything, but for Boomers and their parents, in California at least, this hits … Continue reading

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When is a thank you not a thank you?

US Airways has been promoting their affinity credit card recently. At the end of each flight they provide the opportunity to apply for the card. The script is reasonably good so the flight attendants, who I assume mostly do not … Continue reading

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Do I detect a pattern here?

Last year I posted a story about a You Tube video being used to get an airline’s attention. In that case, United Airlines agreed to work with Dave Carrol’s video as a “training experience” for their employees. Today, CNN reported about Johnnie … Continue reading

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Culture vs. Strategy

It was reported last Friday that Republic Airways had “won” the right to buy Frontier Airlines despite a lower bid than Southwest Airlines submitted. Both companies have valid strategic reasons to buy Frontier, and Southwest’s larger size allowed them to … Continue reading

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Some silliness has left the building…

Or should I say the airplane. I don’t fly US Airways very often for at least the reasons noted in a prior post. While I too commend Captain Sully and his crew for their terrific efforts, one of my goals … Continue reading

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Price vs. Value

  You don’t have to have been with us long to know we believe that nothing needs to be a commodity if you look at what the customer is buying instead of what you are selling. (If you want to … Continue reading

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Why is US Airways the worst US Airline?

First, let’s get clear on the ranking. Consumer Reports reported in their June issue that a survey of their readers (over 30,000 respondents) ranked US Airways as the worst US Airline. Now, the question is how do they earn that … Continue reading

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