Tag Archives: the demise of brick and mortar stores

Is Brick & Mortar Really Dying?

Is it brick and mortar that is dying or brain-dead, non-merchants who are finally being pushed out of business? Many of my clients are forced to deal with big box retail buyers who are so focused on rebates, shipping allowances, … Continue reading

Posted in retail | Tagged , , , , , , | Leave a comment

Some Major Retailers Really Don’t Get It

The difficulties major brick and mortar retailers are experiencing is not news. The stocks are being hammered, stores are closing, and I suspect it is crunch time in the C-Suites.¬†Yet they still don’t get it. And the “it” is not … Continue reading

Posted in retail | Tagged , , , , , , | 1 Comment

What Can Save Brick and Mortar?

A recent article in the San Francisco Chronicle got me to thinking again about why most traditional retailers are having so much trouble these days. Still. I have written before on brick and mortar suicide (just search the blog on … Continue reading

Posted in retail | Tagged , , , , | Leave a comment

No Action Talk Only

My late friend George Nelson used to use that term (No Action Talk Only) as a descriptor for the organization with the same acronym as its name (NATO), and over the years we have applied it to many organizations and … Continue reading

Posted in customer loyalty, retail | Tagged , , , , , , , | Leave a comment

Brick and Mortar Suicide Finds New Ways to Continue

Almost every day we hear about more closures of brick and mortar stores. Abercrombie is closing a bunch of stores, and Macy’s announced the closing of hundreds of stores. While we aren’t Abercrombie’s target customer, my wife had been (the … Continue reading

Posted in retail | Tagged , , , | 2 Comments

Brick and Mortar Suicide … Continues

Last year I wrote about the continued self-inflicted demise of brick and mortar stores. The pace is accelerating because of the suicidal management of the brick and mortar stores and the continued innovation of the on-line stores, most especially Amazon.com. … Continue reading

Posted in customer service, retail | Tagged , , , | 1 Comment

Is Brick and Mortar Committing Suicide?

Much has been written over the last few years about e-commerce’s displacement of traditional brick and mortar. As do others, I believe that traditional brick and mortar has its advantages, and when combined with effective e-commerce can offer an unbeatable … Continue reading

Posted in retail | Tagged , , , , , , | 3 Comments