Tag Archives: Ray Lahood

Free markets or…

Fair warning, this post is likely to end up with some politics involved. Last week I posted about Spirit Airlines starting to charge for carry-on bags that go in the overhead bin. I pointed out that while controversial, this approach … Continue reading

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Meeting expectations

Your have probably read about the delays in processing the checks back to the auto dealers in the cash for clunkers program. The dealers pay out the rebate money to the consumer when the consumer buys the new car under … Continue reading

Posted in Automobile Industry, customer satisfaction, customer service | Tagged , , , , , | Leave a comment