Tag Archives: process

Yes, consultants are useful!

My 2012 home improvement project was a kitchen remodeling.  Having grown up in the construction trades I could have done it all myself, but knowing that I lack patience, and that this project involved a lot of finicky finish work, … Continue reading

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Thinking outside the box by focusing on the outcome

Children find solutions to problems by not being constrained by what they believe are the boundary conditions to a solution. Innovators are often people who see solutions by looking elsewhere. We call that “out of the box thinking.” Big ideas … Continue reading

Posted in airlines, customer service, process management | Tagged , , , | 2 Comments

It’s not about the people, it’s about the process

As we teach in our Lean Marketing Workshops, lack of results is usually a failure of process not people. Deming reported that fact many years ago. We have been reading Hard Facts, Dangerous Half-Truths, & Total Nonsense and found the … Continue reading

Posted in Automobile Industry, process management, Uncategorized | Tagged , , | 4 Comments

One more on process vs. innovation

I have just a bit more to say on this process vs. innovation issue, and then I’ll move on. (I have some thoughts on the Intel “comeback” reported by Forbes in their June 4th issue that I will be posting … Continue reading

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Process vs. Innovation

Many pundits argue that the current path to competitive advantage is by out-innovating the competition. This is as opposed to focusing on being more efficient than the competition. The unstated theory being that one of these two approaches is the … Continue reading

Posted in 6-Sigma, Innovation, process management | Tagged , , , , , , | 3 Comments