Tag Archives: outstanding customer service

What a difference a decade makes

In its early days, I remember never being able to contact anyone live at amazon.com. Like almost all dotcoms of the day (and too many still today), you could only contact them via email or similar and wait for a … Continue reading

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It’s the little things

It doesn’t take a lot to make a BIG impression in today’s mediocre service world. (Maybe that’s better than in the 1980s when Tom Peters said you could stand out in the crowd if you could raise your service to … Continue reading

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