Tag Archives: medical practices

Real World Example of Customer Experience Differences

There is a fantastic example of customer experience differences being demonstrated during this pandemic. As more people can get vaccinated and more locations open to provide them, we see a stark difference between the customer experience by location, even though … Continue reading

Posted in customer experience, customer service | Tagged , , , , , | Leave a comment

Language Matters and Other Matters

The medical clinic we use, which is quite large, has been on an alleged customer-centric focus for several years. The employees are supposedly measured on customer satisfaction, though they have no idea how it is measured or really how they … Continue reading

Posted in customer satisfaction | Tagged , , , | Leave a comment