Tag Archives: GM

Person dependent processes are limiting

Posted on October 16, 2009 by

Most business processes are people dependent. That is, people are required to make the process work. However, some business processes are person-dependent, and that is limiting. To know if a process is person-dependent you just have to ask yourself what … Continue reading →

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Meeting expectations

Posted on August 20, 2009 by

Your have probably read about the delays in processing the checks back to the auto dealers in the cash for clunkers program. The dealers pay out the rebate money to the consumer when the consumer buys the new car under … Continue reading →

Posted in Automobile Industry, customer satisfaction, customer service | Tagged , , , , , | Leave a comment

Metrics, Accountability and other Drugs

Posted on July 13, 2009 by

Demanding accountability from Marketing has been the focus in many companies for a few years now. Metrics and dashboards have been the primary action taken by Marketing to respond to this pressure. (What better way to convince people you are … Continue reading →

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GM and a focus on customers

Posted on July 10, 2009 by

As you undoubtedly know, General Motors exited from bankruptcy today. The new company will focus on “customers, cars and culture.” As part of the announcement they stated that “Top executives at the new company will focus on business results, new … Continue reading →

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Still wondering what’s going on with the car dealers

Posted on June 15, 2009 by

As I have posted a few times in the last few weeks, I do not understand the logic behind reducing dealers and saving the car companies. I understand why the manufacturers might want to reduce the number of dealers, but … Continue reading →

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More on GM/Chrysler Dealer Cuts

Posted on June 3, 2009 by

In a prior post, I questioned the savings to be gained by Chrysler and GM from cutting the number of dealers they had. Clearly there would be some small savings in support costs, but most companies would rather be over-distributed … Continue reading →

Posted in Automobile Industry | Tagged , , , , | 2 Comments

How does cutting dealers help GM or Chrysler?

Posted on May 15, 2009 by

I’ve been thinking about this for a few days, and I am still stumped. How does cutting the # of dealers help GM or Chrysler? I can’t see it. Sure there are some marginal costs in dealer support that will … Continue reading →

Posted in Automobile Industry | Tagged , , | 1 Comment