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Blogroll
Tag Archives: GM
Person dependent processes are limiting
Most business processes are people dependent. That is, people are required to make the process work. However, some business processes are person-dependent, and that is limiting. To know if a process is person-dependent you just have to ask yourself what … Continue reading
Posted in process management
Tagged Apple, Arthur Blank, Bob Lutz, Dell, Disney, General Motors, GM, Home Depot, Howard Schultz, person dependent processes, Sam Walton, Starbucks
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Meeting expectations
Your have probably read about the delays in processing the checks back to the auto dealers in the cash for clunkers program. The dealers pay out the rebate money to the consumer when the consumer buys the new car under … Continue reading
Metrics, Accountability and other Drugs
Demanding accountability from Marketing has been the focus in many companies for a few years now. Metrics and dashboards have been the primary action taken by Marketing to respond to this pressure. (What better way to convince people you are … Continue reading
GM and a focus on customers
As you undoubtedly know, General Motors exited from bankruptcy today. The new company will focus on “customers, cars and culture.” As part of the announcement they stated that “Top executives at the new company will focus on business results, new … Continue reading
Still wondering what’s going on with the car dealers
As I have posted a few times in the last few weeks, I do not understand the logic behind reducing dealers and saving the car companies. I understand why the manufacturers might want to reduce the number of dealers, but … Continue reading
More on GM/Chrysler Dealer Cuts
In a prior post, I questioned the savings to be gained by Chrysler and GM from cutting the number of dealers they had. Clearly there would be some small savings in support costs, but most companies would rather be over-distributed … Continue reading
Posted in Automobile Industry
Tagged auto dealers, Chrysler, cutting auto dealers, General Motors, GM
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How does cutting dealers help GM or Chrysler?
I’ve been thinking about this for a few days, and I am still stumped. How does cutting the # of dealers help GM or Chrysler? I can’t see it. Sure there are some marginal costs in dealer support that will … Continue reading
Changes at GM
I have had the day to think about how I feel about Rick Wagoner being fired as CEO of GM and the process by which it happened. Those who have heard me speak know that I have cited GM as … Continue reading
Posted in Automobile Industry
Tagged auto industry, firing GM CEO, GM, Rick Wagoner, U.S. auto industry
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