Tag Archives: General Motors

Your People Are Not Usually The Real Problem

Most companies when faced with a need to grow revenue ultimately end up deciding to change people. They may change certain sales people, or they may try to hire a superstar from another company, or they may just change the … Continue reading

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Old dogs and new tricks

Who says old dogs can’t learn new tricks and that big companies can’t serve narrow niches? The new General Motors is trying something that seems quite amazing. Will it work? Who knows, but it is daring. What are they up … Continue reading

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The Google phone … a bridge too far?

The culture of your company affects everything you do. Google is a great company (whether they are getting too big for themselves is another conversation). However, their business model does not include talking with individual customers. They “talk” via the … Continue reading

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Person dependent processes are limiting

Most business processes are people dependent. That is, people are required to make the process work. However, some business processes are person-dependent, and that is limiting. To know if a process is person-dependent you just have to ask yourself what … Continue reading

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Meeting expectations

Your have probably read about the delays in processing the checks back to the auto dealers in the cash for clunkers program. The dealers pay out the rebate money to the consumer when the consumer buys the new car under … Continue reading

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Metrics, Accountability and other Drugs

Demanding accountability from Marketing has been the focus in many companies for a few years now. Metrics and dashboards have been the primary action taken by Marketing to respond to this pressure. (What better way to convince people you are … Continue reading

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GM and a focus on customers

As you undoubtedly know, General Motors exited from bankruptcy today. The new company will focus on “customers, cars and culture.” As part of the announcement they stated that “Top executives at the new company will focus on business results, new … Continue reading

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