Tag Archives: efficiency vs effectiveness

Efficiency vs. Effectiveness

CNN had an interesting article online today, “What’s the quickest way to board a plane?” Given that I fly a lot, I thought I’d give it a read. Turns out an astrophysicist had looked at the problem and found a … Continue reading

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Live person selling can be more profitable than web orders

Over the past decade or more, companies have been automating their web ordering/selling engines, in the quite reasonable belief that it is a lot more profitable to take orders over the web without a live sales person answering the phone … Continue reading

Posted in customer satisfaction, retail, sales | Tagged , , | 1 Comment