Tag Archives: downturn

Cause and effect?

Circuit City filed for bankruptcy today. Economy related? Probably, but not exclusively. A while back Circuit City restructured their compensation plan for their sales people, effectively reducing the pay of their top people. This caused many of their top sales … Continue reading

Posted in Down economy, recession, retail, sales | Tagged , , , , , , , | 1 Comment

It’s about focus

Not to sound like a broken record, but companies that focus tend to do better than companies that do not. If for no other reason than because they can become great and relevant at something, which assuming that is something … Continue reading

Posted in Down economy, recession, retail | Tagged , , , , , , , , , , , | 3 Comments

Retailers biting the dust

Mervyns, a California based retailer declared bankruptcy earlier this year and just announced that they were going to liquidate as they could not find a buyer or appropriate financing to continue. No doubt many will ascribe their demise to the … Continue reading

Posted in customer loyalty, customer satisfaction, customer service, recession, retail | Tagged , , , , , , , , , , , , , , , | Leave a comment