Tag Archives: Delta Air Lines

Proving My Point About Airlines

The other day I posted about the root cause of the United Airlines disaster. In that post I wrote, “United is, unfortunately, not unique in the airline world with this culture.” And to prove my point, quickly, Delta (the most … Continue reading

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Improving Customer Experience

I rarely check luggage so my recent experience may be old news for some of you. It may also not be limited to Delta Airlines, but then again, maybe they are pioneering a valuable customer experience. I criticize the airlines … Continue reading

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It Seems So Simple … From The Outside In

Every process is perfectly constructed to produce the results it does. And I saw another example of this last Sunday and Monday. The airline industry touts their customer focus, despite most people’s experience to the contrary. Many people who work … Continue reading

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New Baggage Policy is Amazing

Tuesday on my Delta Airlines flight from Atlanta to La Guardia I had a novel and amazing experience. I’m still┬ánot sure what’s going on, and when I queried the gate agent she simply said it was something they were “trying … Continue reading

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Wow

Sometimes the airlines just blow me away … in a good way. I am in DC, got here last night, went to dinner with my Uncle and got a call from Continental Airlines to tell me that my flight today … Continue reading

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