Tag Archives: Comcast

A Brief Study in Contrast

Two customer experience stories in the same day. One is an example of great (and from an airline no less). The other is an example of pathetic, at best. Let’s start with the great one. I was sitting in the … Continue reading

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More Sales Prevention

I am thinking that to be as good at sales prevention as some companies are, and still exist, it is because they have a monopoly or near monopoly, or their entire competitor base operates the same way. Today’s sales prevention … Continue reading

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Confusing Activity With Results

The advent of “marketing automation” seems to have really revved up the marketing communications/sales enablement teams in many companies. Unfortunately, as often happens with shiny new tools, people get carried away. This can be further compounded by the marketer’s (or … Continue reading

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Why competition matters

The Associated Press (AP) reported on Monday that “Cable TV is trying harder for customers.” In the story they note that cable companies are being forced to address long time concerns of their customers including improper billing, lengthy waits for service, … Continue reading

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