Tag Archives: business process management

In ‘N Out vs McDonald’s

I have posted before about the differences between In ‘N Out and McDonald’s. Just last week one of the Principals in our company, Neil Reckon, noted a process example difference between the two companies I have seen but never thought about … Continue reading

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Customer Experience and Process Management: A Dichotomy?

We find ourselves at Customer Manufacturing Group at the intersection of two trends that are finally becoming mainstream conversations: customer experience and process management. As we discuss these topics with people, we notice their concern that the two may be … Continue reading

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A 6-Step Plan For Increased Competitive Advantage

If you a running a competitive business these days, you already have world-class operations (if you didn’t, you’d be out of business or on the short path there to.) That is, you have already applied process technology and process management … Continue reading

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Recommendation For A Functional Organization Struture

Corporate organizations should be structured to allow the company to execute its strategy effectively and thus achieve its goals. Volumes have been written on organizational structure and the best use of which type of structure in various business scenarios. This post considers … Continue reading

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The Problem With Process Management

When we first talk with people about applying process management, they often think rigid processes or bureaucracy. People also can show countless examples of process gone wrong. My friend Allan Hauge, Vistage Chair in St. Louis, tipped me off to … Continue reading

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How process management can elevate the value of Marketing

Business Process Management (BPM) is well accepted practice on the supply chain side of most businesses. However, supply chain improvement is only likely to get you parity with the best practices in your industry because great companies have been focused … Continue reading

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It’s about process

Found this quote in the Harvard Business Review, November 2011, from Michael Gammage, VP of Product Marketing at Nimbus Partners: “Far too many organizations can’t do joined-up thinking across the enterprise. I see only one universal language that can facilitate this … Continue reading

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