Tag Archives: Brick and mortar

What Can Save Brick and Mortar?

A recent article in the San Francisco Chronicle got me to thinking again about why most traditional retailers are having so much trouble these days. Still. I have written before on brick and mortar suicide (just search the blog on … Continue reading

Posted in retail | Tagged , , , , | Leave a comment

Differentiation By Customer Experience

You can’t out Walmart Walmart. You can’t out Amazon Amazon. And most retailers have to contend with one or both of them, or their equivalents. They may be direct competitors or indirect competitors. If you want to successfully compete with … Continue reading

Posted in competitive advantage, retail | Tagged , | Leave a comment

Brick and Mortar Suicide Finds New Ways to Continue

Almost every day we hear about more closures of brick and mortar stores. Abercrombie is closing a bunch of stores, and Macy’s announced the closing of hundreds of stores. While we aren’t Abercrombie’s target customer, my wife had been (the … Continue reading

Posted in retail | Tagged , , , | 1 Comment

Brick And Mortar Innovation

I’ve written several posts on brick and mortar suicide (just do a search of the site to find them using that term), and to be fair, when I see something one of them is doing well I like to also … Continue reading

Posted in retail | Tagged , , , , , | Leave a comment

Brick and Mortar Suicide … Continues

Last year I wrote about the continued self-inflicted demise of brick and mortar stores. The pace is accelerating because of the suicidal management of the brick and mortar stores and the continued innovation of the on-line stores, most especially Amazon.com. … Continue reading

Posted in customer service, retail | Tagged , , , | 1 Comment

Is Brick and Mortar Committing Suicide?

Much has been written over the last few years about e-commerce’s displacement of traditional brick and mortar. As do others, I believe that traditional brick and mortar has its advantages, and when combined with effective e-commerce can offer an unbeatable … Continue reading

Posted in retail | Tagged , , , , , , | 3 Comments

Brick and Mortar Tear Down

This post is longer than my average, so bear with me. The media monitors the rise and fall of retail especially during the holiday season as a huge part of total retail sales occur at this time of year. As … Continue reading

Posted in customer satisfaction, customer service, retail | Tagged , , , , , , , , , , | Leave a comment