Tag Archives: amazing customer service

What Really Sets Amazon.com Apart

Amazon.com has claimed a relentless pursuit of customer-centric processes since its inception. Sure, Bezos’ access to VERY low-cost capital and minimal profit expectations gave him an advantage, but others have had those factors and no longer exist. It’s the fact … Continue reading

Posted in customer satisfaction, customer service | Tagged , | 2 Comments

Jerry is amazing

I spent some extra time in the United terminal at the Denver Airport today. As I often do when I have the time in that terminal, I visited the Ben & Jerry’s shop upstairs. I had lots of time so the … Continue reading

Posted in customer service | Tagged , , , | 2 Comments