Tag Archives: Airline

It Seems So Simple … From The Outside In

Every process is perfectly constructed to produce the results it does. And I saw another example of this last Sunday and Monday. The airline industry touts their customer focus, despite most people’s experience to the contrary. Many people who work … Continue reading

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Efficiency vs. Effectiveness

CNN had an interesting article online today, “What’s the quickest way to board a plane?” Given that I fly a lot, I thought I’d give it a read. Turns out an astrophysicist had looked at the problem and found a … Continue reading

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