Now, That’s How It’s Done

siriuslogoLast year I posted about Hertz’s campaign to get you to rent cars with Sirius XM radio when they can’t determine how to offer it consistently. That situation has not changed. They still promote it, and they still can’t be sure it is active in the car. Frustrating.

Turns out National Car Rental has solved the problem. Not sure why Hertz can’t solve it the same way, but then that’s not really my problem. How does National solve it? Simple, grab a car from the Emerald Aisle with Sirius radio installed. Upon leaving the lot, they will activate the Sirius radio in your car. 5-10 minutes later (max) you have active Sirius XM. Simple, smart and customer focused.

My only issue with National on this whole approach is that they don’t tell you that’s how it works unless you ask.


This entry was posted in customer satisfaction and tagged , , , , , . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s