There was a time in the not too distant past when Fed Ex was the gold standard for delivery reliability and customer service. Those days are gone and, as most customers likely have experienced, they “aren’t what they used to be.” But then competing against USPS and UPS isn’t really that hard given their standards.
However, the Post Office still lives by “neither rain nor sleet nor dark of night.” Apparently Fed Ex does not. Today we asked Fed Ex to pick up a package from our office. They said they could not due to the area being closed off for the Super Bowl. Really, we were calling from our office to make the request. While we are about a mile from Levi Stadium, there is no road closure in effect and the USPS delivered just fine.
Fed Ex told us to bring it to them. Too bad, they were great once.