It may not even be efficient and certainly not effective

More companies today are trying to push their customer service interaction to the web. LinkedIn states on their site that they do not accept calls. If you want to communicate with them, you must do so via customer service on their website. That would be an oxymoron. Today I just got my response from customer service (after three weeks of waiting).

Southwest Airlines, normally (at least in my experience) a customer friendly airline (not totally an oxymoron), seems to be falling into the same trap. A couple of weeks ago I mentioned to them (via their website as requested) that their boarding passes printed on two pages. Since the second page had nothing on it but a URL, I thought it would be eco-friendly of them to fix this. No response and today, when I printed my boarding pass … no fix either. Shame on them.

Mitch

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One Response to It may not even be efficient and certainly not effective

  1. Pingback: More money than brains x2 | Value Acceleration

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