Process management works in places you probably wouldn’t consider

Ralph spends a fair amount of his non-consulting time working with police and fire-fighters based on some significant expertise that he has acquired through the years. Recently he had the opportunity to use process management techniques he teaches in his consulting work to create a training video for the Fire Fighters Support Foundation. In this free video, Ralph uses Cause and Effect Diagrams and Constraint Analysis to help fire-fighters learn to improve the impact of their “after action reports.”

Well done Ralph.

Mitch

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