Expectations

I was reminded again today of the power of under-promising and over-delivering. Last Thursday I went to order new glasses since my current pair had been demolished and I had not had a new prescription in 3 years. I needed them asap and certainly with a week as I am leaving on a week long trip on August 2nd. I know I could go to a 24 hour glasses store, but I have found from experience that the limited frame selection available for 24 hour delivery results in over-promise and under-deliver … at least for me.

Went to the optician and the lady was very helpful, lots of selection, but a 7-10 business day wait. What I expected, but was hoping for better, but if they hit the 7 days (or even 8) I would be OK. She told me that if the frames were in stock they might do better than 7 days.

The glasses arrived yesterday (about 3 days). They were as ordered and several days early, which thrilled me. Reminding me again of the power of under-promising and over-delivering.

Mitch

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