Tag Archives: customer service process

I Was Stupid And They Saved Me

Posted on July 5, 2016 by Mitch Gooze

I bash the airline industry a lot on this blog. Firstly, I fly often so I get lots of opportunity; and secondly, they give me lots of examples. That being said, when they do a good job, I also like … Continue reading →

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It Seems So Simple … From The Outside In

Posted on October 16, 2014 by Mitch Gooze

Every process is perfectly constructed to produce the results it does. And I saw another example of this last Sunday and Monday. The airline industry touts their customer focus, despite most people’s experience to the contrary. Many people who work … Continue reading →

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