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Blogroll
Category Archives: process management
One if by land, two if by sea … risk and instability
We love it when Boston Consulting Group agrees with us. For over ten years we have told anyone who would listen that today’s market was no longer a stable reference from which to deduce product/market strategy, and that frenetic change was making it … Continue reading
It’s about process
Found this quote in the Harvard Business Review, November 2011, from Michael Gammage, VP of Product Marketing at Nimbus Partners: “Far too many organizations can’t do joined-up thinking across the enterprise. I see only one universal language that can facilitate this … Continue reading
What Not to Wear, or How Not to Process
My wife and I were driving the other day when, out of the blue, she looks over at me and says, “I hate that shirt you’re wearing, it looks terrible on you.” Suppressing the urge to say, “What do you … Continue reading
Posted in process management
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Are you reaping the dismal results that you sowed a couple years earlier?
The story: Labor Day night I placed an online order with L.L. Bean (which went flawlessly). The next morning I woke up and decided to change the size of the item I had ordered. Calling into Bean, the person who … Continue reading
Efficiency vs. Effectiveness
CNN had an interesting article online today, “What’s the quickest way to board a plane?” Given that I fly a lot, I thought I’d give it a read. Turns out an astrophysicist had looked at the problem and found a … Continue reading
Posted in airlines, process management
Tagged Airline, boarding airplanes, CNN, efficiency vs effectiveness
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The CompleteTask List for Product Introduction
We’ve just published a booklet on Kindle written by Barbara Mroz (my wife) titled New Product Introduction – The Complete Task list. This product introduction process map and checklist was created by Barbara originally for a client who was bringing … Continue reading
“The Lessons of Management” Kindle book now available
Over the years Mitch and I have figured out quite a few nuggets of management wisdom (I hope you’ll allow us to call it that). We see and have seen the same issues at small, medium and large companies over … Continue reading
Posted in management, Marketing, process management
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All process improvement is not lean thinking
My friend Bob Caveney shared with me a story he had recently heard. It may be one you have heard before, but it got me thinking about lean and process improvement approaches and how they are applied by various companies. A guy … Continue reading
Posted in process management
Tagged Lean Manufacturing, lean thinking, Process improvement, re-engineering, Roomba
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Navy SEALS and adaptable processes
When we talk about process for the first time to people tasked with improving marketing performance, their first thought is that this will somehow remove the “creative” part of marketing. Not true. Many Marketing processes need flexibility and adaptability and as such, … Continue reading
More waste … wow
Last week I talked about the need to remove waste from your processes to stay competitive. I briefly mentioned the flawed, post-process inspection the government was proposing for healthcare process improvement. A recent article in Business Week presents even more evidence of … Continue reading
