Category Archives: competitive advantage

You only have to worry about a few employees (maybe)

You were probably taught, as we were, that all naturally occurring phenomena are distributed along a “normal” or Bell curve.  Take talent, for example.   In this case, very  untalented people would make up a small percentage of a population (say, … Continue reading

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One if by land, two if by sea … risk and instability

We love it when Boston Consulting Group agrees with us. For over ten years we have told anyone who would listen that today’s market was no longer a stable reference from which to deduce product/market strategy, and that frenetic change was making it … Continue reading

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So you think you care about quality? Here’s an acid test.

My wife uses those fancy, high-end Moleskine planners, and they are very nice products.  I was reading the little promotional booklet that came with her new one, and it said something that I’ve seldom seen.  Each booklet is individually serial … Continue reading

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Don’t forget indirect competitors

We all learn in Marketing 101 that competition can be direct or indirect. Most companies focus almost exclusively on direct competitors until they have to wake up to their indirect competitors … usually late. The beer industry is there now. … Continue reading

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Excellent use of YouTube

Many people think of YouTube as a source for viral videos. But when a video by grandparents they did not even know they were creating while trying to set up a webcam, can get 8 million hits, viral may be in … Continue reading

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Does business suck now? Is it your fault?

I recently wrote about how actions have consequences, and that your present business prospects have much to do with your past actions or lack thereof.  In short: good times always end, and when they do it gets very hard for … Continue reading

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Are you reaping the dismal results that you sowed a couple years earlier?

The story: Labor Day night I placed an online order with L.L. Bean (which went flawlessly).  The next morning I woke up and decided to change the size of the item I had ordered.  Calling into Bean, the person who … Continue reading

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Will we kill innovation?

I live in Greenfield, Massachusetts, which due to poor planning and bone-headed decisions by town government a couple decades or so ago, is a little bit of the rust belt in New England.  But it wasn’t always so!  In 1912, … Continue reading

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What management can learn from political primaries

We are in the presidential primary season.  This round, only the Republicans are having a serious  primary, but there is an important lesson to be drawn from either party’s primary that’s valid for corporate management. During the primaries the base … Continue reading

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Niches in stiches

What can customers buy from your company they can’t buy, or at least don’t think they can buy, from anyone else? Most companies can’t answer that question and still want to charge higher prices than their competitors. Scott Morrison, of … Continue reading

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