Comments on: It’s not about the people, it’s about the process http://valueacceleration.wordpress.com/2008/04/03/its-not-about-the-people-its-about-the-process/ Thoughts on marketing, innovation and related topics Sun, 01 Nov 2009 01:30:35 +0000 http://wordpress.com/ hourly 1 By: duple http://valueacceleration.wordpress.com/2008/04/03/its-not-about-the-people-its-about-the-process/#comment-308 duple Tue, 27 May 2008 19:27:17 +0000 http://valueacceleration.wordpress.com/?p=35#comment-308 duple says : I absolutely agree with this ! duple says : I absolutely agree with this !

]]> By: Mark Graban http://valueacceleration.wordpress.com/2008/04/03/its-not-about-the-people-its-about-the-process/#comment-294 Mark Graban Wed, 09 Apr 2008 16:22:16 +0000 http://valueacceleration.wordpress.com/?p=35#comment-294 I've heard the 85% number before, but a friend recently shared another eye opener. What percentage of the managers or supervisors at the newly-opened NUMMI were holdovers? ZERO I had an amazing plant manager at GM (1996), who was trained at NUMMI. He came in and told all of our employees, salaried and union, that the problem was not the people, it was the management system. Even with the low trust starting point, that facility made major improvements in just a few years time. We really do undervalue process in this country, overvaluing the "heroic leaders" at all levels. I’ve heard the 85% number before, but a friend recently shared another eye opener. What percentage of the managers or supervisors at the newly-opened NUMMI were holdovers?

ZERO

I had an amazing plant manager at GM (1996), who was trained at NUMMI. He came in and told all of our employees, salaried and union, that the problem was not the people, it was the management system.

Even with the low trust starting point, that facility made major improvements in just a few years time.

We really do undervalue process in this country, overvaluing the “heroic leaders” at all levels.

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